Customer Management
Learn Customer Management from basics in this free online training. This free Customer Management course is taught hands-on by experts. Learn about CRM, SCM, and PLM, along with Marketing Strategies. Best for Beginners. Start now!
What you learn in Customer Management ?
About this Free Certificate Course
The process of managing a company's relationships with its potential and existing customers is known as customer management.
In this course, we'll understand the fundamental aspects of customer management. We'll learn how customer management is a broader concept when compared to CRM. We'll also differentiate customer relationship management from customer experience and customer success management.
Course Outline
Share your certificate & get noticed
With this course, you get
Free lifetime access
Learn anytime, anywhere
Completion Certificate
Stand out to your professional network
1.0 Hours
of self-paced video lectures
Frequently Asked Questions
Will I get a certificate after completing this Customer Management free course?
Yes, you will get a certificate of completion for Customer Management after completing all the modules and cracking the assessment. The assessment tests your knowledge of the subject and badges your skills.
How much does this Customer Management course cost?
It is an entirely free course from Great Learning Academy. Anyone interested in learning the basics of Customer Management can get started with this course.
Is there any limit on how many times I can take this free course?
Once you enroll in the Customer Management course, you have lifetime access to it. So, you can log in anytime and learn it for free online.
Can I sign up for multiple courses from Great Learning Academy at the same time?
Yes, you can enroll in as many courses as you want from Great Learning Academy. There is no limit to the number of courses you can enroll in at once, but since the courses offered by Great Learning Academy are free, we suggest you learn one by one to get the best out of the subject.
Why choose Great Learning Academy for this free Customer Management course?
Great Learning Academy provides this Customer Management course for free online. The course is self-paced and helps you understand various topics that fall under the subject with solved problems and demonstrated examples. The course is carefully designed, keeping in mind to cater to both beginners and professionals, and is delivered by subject experts. Great Learning is a global ed-tech platform dedicated to developing competent professionals. Great Learning Academy is an initiative by Great Learning that offers in-demand free online courses to help people advance in their jobs. More than 5 million learners from 140 countries have benefited from Great Learning Academy's free online courses with certificates. It is a one-stop place for all of a learner's goals.
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Customer Management Course
Customer management courses are becoming increasingly popular as the importance of customer service and customer relations become more apparent. A customer management course is designed to teach students the basics of customer service and relationship management. It is a great way to gain the necessary knowledge and skills to effectively manage customer relationships in an organization.
The agenda for a customer management course typically includes an introduction to customer management, customer relationship management, and customer experience management. It covers the basics of customer service and relationship management, including customer segmentation, customer satisfaction, customer retention, customer loyalty, and customer communication. It also covers the basics of customer experience management, such as customer journey mapping, customer experience design, customer experience optimization, and customer experience analytics.
The course also covers the basics of customer relationship management (CRM). This involves understanding the principles of customer relationship management, the features of CRM software, the importance of customer data, and the various strategies for customer segmentation and customer loyalty. The course also covers the basics of customer success management, which includes understanding customer success metrics, customer success initiatives, customer success stories, and customer success strategies.
The course also covers the basics of marketing strategies to increase customer loyalty. This involves understanding customer segmentation, customer loyalty programs, customer loyalty campaigns, and customer loyalty rewards. It also covers the basics of customer service and customer experience management, such as customer surveys, customer feedback, customer segmentation, customer experience design, and customer experience optimization.
The course also covers the basics of supply chain management (SCM) and product lifecycle management (PLM). This involves understanding the principles of SCM and PLM, their importance in customer service, and the ways they can be used to improve customer service and customer satisfaction.
Finally, the course includes a summary of customer management, which includes an overview of customer segmentation, customer loyalty, customer experience design, and customer success management. This summary helps students understand the principles of customer service and customer relationship management, and how to apply these principles in their organization.
Overall, a customer management course is a great way to gain the necessary knowledge and skills to effectively manage customer relationships in an organization. It covers the basics of customer service and relationship management, customer segmentation, customer experience management, customer success management, and marketing strategies to increase customer loyalty. It also covers the basics of SCM and PLM and provides students with the necessary tools to improve customer service and customer satisfaction.
